A. We deliver in Yaoundé and Bafoussam within 12 hours, in Bamenda within 2 business days, and in Douala within 3 business days. Delivery is officially available in these cities for now. For the rest of Cameroon, delivery can be arranged after coordinating with our team.

A: Currently, we only deliver within Yaoundé, Bafoussam, Bamenda and Douala. We are working on expanding our delivery areas in the future. Stay tuned!

A: Yes, you can cancel your order within 12 hours of placing it, provided it has not yet been shipped. Once the order has been dispatched, cancellations are not possible, but you can return the item within our 7-day return policy..

A: You can apply your discount code at checkout. Simply enter the code in the “Promo Code” field, and the discount will automatically be applied to your total before completing the payment.

A: We offer a 7-day return policy. Items must be returned in their original packaging and in unused condition. You can contact our support team to initiate the return process. Please note that return shipping is at the customer’s expense.

A: Yes, we allow product exchanges under certain conditions. You can exchange your product within 7 days of receiving it, provided it is in its original packaging, unused, and in the same condition as when you received it. Please contact our support team to initiate the exchange process. We currently only offer exchanges for products of the same value. If the new item is of higher value, you will need to pay the difference. Delivery fees for exchanges may apply.

A: Unfortunately, we do not accept exchanges for products purchased from other stores. To exchange a product with us, it must have been originally purchased from our platform and must meet our exchange policy requirements (unused, in original packaging, within 7 days of purchase). If you have a product from another store, we recommend contacting them directly for exchange or refund options.